Wholesale Terms & Conditions

Dear valued customer,

Thank you for much for your interest in wholesale!
All wholesale orders are designed for you, by you.

Any Enquires please email direct on snapmouse.tinycreations@gmail.com with any special requests.
We will provide a quote on receipt of email.

Shipping

Australia Wide flat rate shipping of $14.00 through Aus Post, tracking number included.

We can also offer free local pickup from our office in Landsborough, QLD, by prior arrangement.

Order Processing Times

Most orders are packed within 1-2 Business Days.

However, while we endeavour to process your order as quickly as possible, please allow up to 5 Business Days for processing of your order.

Orders are not processed until full payment is received.

Order Minimums

We have a minimum first order value of $100 (excluding shipping).  No minimums are imposed for subsequent orders.

Return Policy

All orders are hand-made by us and are checked for quality and correctness at the time of packing. We take great care to pack our orders to avoid damage in transit.

We cannot be responsible for items lost in transit once it leaves our hands. All orders are tracked through Australia Post’s Click and Send service, so we will be notified when you receive your parcel.

In the extremely rare event that you receive a faulty/damaged item, please make contact with us within 7 DAYS of receiving your order.  We will endeavour to resolve the issue as quickly as possible.

Please note, we do not offer refunds or accept returns for a “change of mind”.

Photos of Products

  • Snap Mouse can provide photos on request to promote the Snap Mouse label for use on approved stockists websites and/or any social media. Please note that these images remain the sole property of Snap Mouse, and we have final say on the usage of images.

  • You may use any of the images from our website.

  • All images published on Instagram featuring Snap Mouse must include tags @snapmouse.tinycreations and #tinycreations. Images taken from our Instagram and Facebook page must also include tags from our brand reps and permission from customers posting them. We take no responsibility for the images you share on social media.

  • At Snap Mouse we encourage stockists to use not only our images at any time but also their own creative images of Snap Mouse products in any market campaigns. Our aim is to promote you us much as we can on social media and if we love your images, we are happy to promote and tag.

  • If you find any images you love from our latest collection that you love and would like to use for your website banners or marketing let us know and we will send them to you.